• Oxford, Bicester
  • 01865 771011
  • 11:00

Remove restrictions from protected PDF file

A client from Oxford sent me a restricted PDF file which he wanted to modify (to add notes and highlight some text). The document was encrypted with the owner’s password, but didn’t require any password to open and print it. There are a few ways to remove edit restrictions from such files. I tried 3 […]

  • 19:56

Adobe Reader quit unexpectedly…

A few people contacted me from a business client in Oxford with a minor IT issue. Adobe Acrobat Reader would keep popping the error below: The Adobe Reader wasn’t actually crashing, however, it was quite annoying receiving these errors multiple times per day. The software was up to date and the “Learn More” link was […]

  • 18:51

Microsoft Office 365 IMAP / SMTP account keeps asking for a password

I had a call from a customer in Abingdon (just a few miles from Oxford) who could no longer configure his Microsoft Office 365 email account inside a Windows 10 desktop email client. After a bit of back and forth, it became clear that he was using IMAP / SMTP configuration and some sort of […]

  • 12:26

Garmin Edge not recognised by a PC – charge only

A friend from Bicester (Oxfordshire) recently contacted me with a personal, non-business query. His Windows 11 PC suddenly stopped recognising the Garmin Edge 530 cycling computer. Upon connecting with a mini USB cable the computer would make the usual short “device connected” sound, but then nothing happens… Garmin Express software doesn’t “see” the device, and […]

  • 18:32

Copying meetings is not supported

A user from one of the Oxford companies I provide IT Support to recently contacted me with a small issue. Suddenly, for no apparent reason, he could no longer copy calendar appointments from one Office 365 Outlook calendar to another. Tim has been doing this for years, but now Outlook was refusing to play ball, […]

  • 10:31

Moving from Godaddy to Microsoft Office 365

Godaddy is one of the biggest web domain and website hosting companies. In 2014 they struck a deal with Microsoft to re-sell Office 365 Exchange email services. Many small businesses sign up for this as it looks like a great deal and is very easy to do when setting up a new domain or website. […]

  • 15:09

MS Teams install – app package is not supported

Here is a new issue an owner of a small business in Oxford came to me with – on his brand new DELL Latitude laptop (running Windows 11 Pro) he couldn’t install Microsoft Teams that he just downloaded from Microsoft. The installer would start and then immediately fail with the following error: As usual, the […]

  • 15:11

Scanning to Synology NAS Stopped working

An organisation in Oxford recently contacted me asking to investigate why scanning from their Konica Minolta BizHub photocopier to a Synology DiskStation NAS suddenly stopped working. This had been set up years ago and worked without a hitch all that time. Then, without any obvious reason, all scan jobs started failing with the following error: […]

  • 08:35

IONOS Exchange Mailbox stopped working

One of my clients in Whitney (Oxfordshire) had an IONOS (previously 1&1) Exchange 2013 mailbox. Around November 2023 it was upgraded to Exchange 2019 on the IONOS end. After the upgrade, the email account was still accessible via webmail but was no longer working in Outlook. The user tried to remove and re-add the account […]

  • 20:06

Your organisation has deleted this device (700003)

A user from a small company in Oxford came to me with a somewhat unusual error message. This was happening on his personal laptop configured to access his business Microsoft Office 365 emails in Outlook. The account was configured and working fine for some time, but one morning it asked to sign in again. The […]