MS Teams install – app package is not supported
Here is a new issue an owner of a small business in Oxford came to me with – on his brand new DELL Latitude laptop (running Windows 11 Pro) he couldn’t install Microsoft Teams that he just downloaded from Microsoft. The installer would start and then immediately fail with the following error: As usual, the […]
Scanning to Synology NAS Stopped working
An organisation in Oxford recently contacted me asking to investigate why scanning from their Konica Minolta BizHub photocopier to a Synology DiskStation NAS suddenly stopped working. This had been set up years ago and worked without a hitch all that time. Then, without any obvious reason, all scan jobs started failing with the following error: […]
IONOS Exchange Mailbox stopped working
One of my clients in Whitney (Oxfordshire) had an IONOS (previously 1&1) Exchange 2013 mailbox. Around November 2023 it was upgraded to Exchange 2019 on the IONOS end. After the upgrade, the email account was still accessible via webmail but was no longer working in Outlook. The user tried to remove and re-add the account […]
Your organisation has deleted this device (700003)
A user from a small company in Oxford came to me with a somewhat unusual error message. This was happening on his personal laptop configured to access his business Microsoft Office 365 emails in Outlook. The account was configured and working fine for some time, but one morning it asked to sign in again. The […]
Modify Outlook signature for plain text emails
One of my self-employed IT Support clients in Bicester (Oxfordshire) recently asked me how to modify their Outlook signature that appears when replying to pain-text emails. This was not something I had come across before so a little research was required. Most emails these days are sent in HTML format, however, quite a few are […]
Personal Stationery Theme doesn’t load in Outlook
Around the end of October 2023, I started receiving reports from my customers in around Oxfordshire that Personal Stationary templates stopped working in Microsoft Outlook. This wasn’t affecting all users, only those who tried to enable or change personal stationery in Outlook settings. People who had stationary already selected and didn’t touch the settings were […]
Search and replace multi-line text in Notepad++
Notepad++ is my favourite text editor. It’s incomparably more powerful in feature-rich than Windows Notepad, however, even Notepad++ can’t do proper multi-line search and replace out of the box. Sure, you can enable the Extended search mode and mark each new line with \n, but this is clunky and only practical if you have only […]
Duplicate WordPress site on another domain
We host WordPress websites for multiple customers around Oxfordshire and occasionally we have to clone a website to test major changes or updates to make sure they don’t break anything on the live website. There are only two places where you need to make small changes after creating a clone of a WordPress website on […]
phpMyAdmin import fails – Unexpected character…
I was recently importing our newest Oxford customer’s WordPress website to our web hosting system and hit a small issue while importing .sql database via phpMyAdmin. The import was failing with the following error: The .sql database file was obtained from a Plesk web server backup. Opening the file in the Notepad++ text editor immediately […]
Increase file upload limit on Plesk phpMyAdmin
The default upload limit (importing SQL files, etc.) in phpMyAdmin is 2MB. It’s quite easy to increase it. In this case, Plesk is running on a server Linux CentOS 7 server.